Phone: 866-788-2482. Find the sale. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. Postponed events may not be eligible for refunds. No. She came back and said I'm refunding your money butand then starts fighting with me again. Danielle is the author of this solution article. It is free to list tickets for sale, and to search for tickets to buy on StubHub. StubHub to refund canceled events after pandemic complaints - KXTV StubHub customer service phone numbers and support Great help!!! Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. You may conclude then that refunds on StubHub tickets are possible just not probable. Open a new browser and try logging in again. this link is to an external site that may or may not meet accessibility guidelines. What Happens If I DonT Pay National Insurance Contributions? Many companies featured on Money advertise with us. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Events postponed or rescheduled won't be refunded, Fowlks said. We may be compensated if you click this ad. 7 calle 1, Suite 204 Sign in, or if youre new to StubHub, sign up for free. They may sell them for more or less than face value. A Personal Loan can help you mitigate losses and get back on track. How do I contact StubHub for a refund? No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. On March 7th, StubHub emailed Marrali a copt of its refund policy. How to reach a live person: Speak "customer service" at first prompt. We are changing the way you register and sign-in to the StubHub Community. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. Copyright 2007 - 2023, ContactHelp.com. New Jersey I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. I was refused to talk with a supervisor , I had 4 tickets listed. Check out the table below to see the best alternatives to StubHub. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). You will enter your community username and new password and done! Who do I contact? Having difficulty navigating this. Refund for Foo Fighters tickets? - StubHub Community You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. The April 25th show was canceled due to COVID-19. International orders are handled a bit differently than those within the US, @Lighty7. Offers may be subject to change without notice. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). What a horrible service! If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). Click or tap See actions and select Make changes. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . The cash refund will be issued by May 31, 2021 and will. Let us teach you the major money lessons you NEED to know. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. How to Contact StubHub for fraudulent tickets. Customer Service training is needed. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. There Application crashes. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. We'll do our best to get back to you in the next 24 hours. And never again. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! Get immediate StubHub support from HelpOwl.com. Lots 81-82 Street C An email might never be responded to, and the same goes for phone calls. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Marrali just wants her money back, and she's not the only one. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. What Is Public Liability Insurance For A Wedding? Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. Have an idea for StubHub? Depending on where you live and how you got the tickets, you may be due a cash refund. We cant contact them and ask them to lower their prices. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale 0. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. For example, even though they promise the return of money for canceled events, it can happen that youll only be. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . Let us teach you the major money lessons you NEED to know. Apply your StubHub balance during checkout on your next purchase. Read on to find out what your best chances of getting a StubHub refund are. Solved: Refund in Progress - StubHub Community Your California Privacy Rights / Privacy Policy. Fatsuma Stagehand We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Customer service all the way to your seat, 2000-2022 StubHub. "If you have tickets to a show that is postponed, you will be able to select your refund . Perhaps Its Time to Switch to Something Other Than StubHub. The credits are valid through the end of 2022. It's a code that starts with SH followed by some numbers. You will enter your community username and new password and done! How do I contact StubHub customer service? - KnowledgeBurrow.com NewsletterDollar ScholarStill learning the basics of personal finance? Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. The seller would net $85.. To reach Customer Support call 1-866-788-2482. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. South Carolina, Great so in the future dont use stub hub because you cant get your money back. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Sit back and relax while we do the work. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. and take advantage of this neat service whenever you need it. Concert canceled? Ticketholders have issues getting refunds - KSDK This number worked fantastically, and I got all I needed accomplished! How do I request a refund? - Ticketmaster What Qualifying Event Would Trigger 18 Months COBRA Continuation? . The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. If you feel like StubHub cheated you, you could take action against them. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. Wish they would help. This means sellers set the ticket prices. Find contact information here. DoNotPay can be by your side during the process and help you sue any company in small claims court. We have a great help article here which provides the steps to list these Mobile Transfer tickets. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Keep in mind that you may not be refunded in money. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. In other words, when it can be too late to get a refund. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. How do I contact StubHub support? - KnowledgeBurrow.com When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. No problem. Customerscomplained to the media andfiled lawsuits. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Stubhub said they have the seats were listed until a hour past kickoff. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Phone Call 1-866-788-2482. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. The company prides itself on being a Fan-to-Fan service. on 2/28 at 12:51PM This watermark prevents others from copying them. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. I would like cash refund too. StubHub sellers set the price of their tickets. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. What happens when an event is canceled? : StubHub Lets dive into it right away. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. StubHub to refund canceled events after pandemic complaints - USA TODAY Illinois You never know when you might find yourself financially strapped - the good news is you have options. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. Is SeatGeek legit? Otherwise you will receive a voucher for 120% of your purchase price. Solved: Refunds - StubHub Community The worst company ever you lost me and a ton of my friends and family. Georgia A million dollar company can not compensate a loyal customer a few hundred bucks. It is possible to request a refund on a purchased StubHub ticket manually. How to request an event on the StubHub website. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. Clear your Internet browsers cookies and cache. "So were afraid that its just gonna be money thrown to the wind.. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. What do you mean Dming the moderators? Check out the table below to see the best alternatives to StubHub.
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