Desired outcome: They can see this but they refused to issue a refund. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Vivid Seats gets you the best seats in the house | CNN Underscored Agreed! You can count on usas our fans already know. Vivid Seats denies these . 5.5 Total Score. I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. I feel that you overcharged me. Vivid Seats Review Summary. We absolutely value your feedback and apologize for the stress this may have caused you. I was going to the AFC championship game and bought a parking pass from Vivid Seats. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. The issue was they didnt have the tickets, but had 2 close by. Showed up after start of game and lot was closed. I had a purchase trouble on Vividseats. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. Long story short I never received the parking pass and had to pay in full at the gate. Unsubscribe easily. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. And, I will never refer you to any of my friends and family. However, no matter what link they have provided I cannot access these tickets. If you make a last second purchase, you are putting yourself at risk. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. How has everyone's experience been with Vivid Seats? : r/phish - reddit 3 for $533.58. A refund or seats in RTC4. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. Its not final unless I had the tickets available which I didnt. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent Vivid Seats | Buy Tickets on the App Store In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. Couldnt cancel that ticket either. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. ColPhorbin 1 yr. ago Vivid Seats. IE, Hundreds of people are standing in front of you. Home | Ticket Purchase Settlement Never again. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. 100% buyer guarantee. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. I beleive he explained everything I needed to know, in detail. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". We added millions of opinions to our database and summarized over a million opinions. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Is Vivid Seats Legit or Real? | Vivid Seats Reviews (2022) Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. I someone needs to hold ticket brokers responsible. VividSeats has B rating with the BBB.org as of September 2022. Her personality was fantastic and the whole experience was just perfect. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Finally got my tickets and had a great time speaking to the very helpful gentleman. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. Desired outcome: I received an email a few days before the game to "Confirm my email". Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. Date of experience: 26 February 2023. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". It went to automated system and never got a person to talk to. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. I never received the email and therefore never accepted the tickets. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. Thank you Amanda. I bought tickets 2 months in advance. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Desired outcome: Overall, my experience was very positive. Customer service told me they will not help me because I already accepted the tickets. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. Sign up to receive our free weekly newsletter. Vivid charged me 78 dollars for a 30 dollar ticket. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. None of the options worked for us NEVER will I use this company again. The 21st was spent on the phone trying to aquire our tickets. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. Is Vivid Seats Legit? Review, Comparison & Alternatives Full refund and apology for lack of ticket delivery. The request was put. I had to call to verify that these seats are in fact in different rows one behind the other. After a couple days and a hour or two of being on hold I finally received my refund. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. Vivid Seats ranks 30th among Tickets sites. We value your privacy. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay Never again. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. Great service. The third party did not send us the electronic tickets. 2. bradsaid 1 yr. ago. I highly recommend purchasing tickets from a verified seller on Vivid Seats. He deserves 10 gold stars! . How reliable is vivid seats? Explained by Sharing Culture Avoid this site and their markup fees! Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. What kind of scam is this? Do not use Vividseats!! Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. Suggest you use another ticket broker. I do not expect Keillor to come back to Denver at his age. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. It also assists sellers who have tickets and want to sell them safely. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. We appreciate your patience. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. Vivid Seats Pay & Benefits reviews - Indeed I called Vividseats and was told there was nothing they could do. Yes. How do I determine the seat numbers for a ticket listing? Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. After setting up a ticket master account my tickets were sent to me. One can only hope these ticket monopolies will be better regulated in the near future. Paid over $300 to an event that was postponed minutes before it was scheduled. I will never use vivid seats ever again. says they have a no refund policy unless the event is cancelled. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. "We have currently put them on 'No Rating' while they investigate the complaints and . Service 254 Value 245 Shipping 164 Especially since Vivid. Vivid Seats Review: Not delivering seats - ComplaintsBoard.com Get buying tips about Ticket Websites delivered to your inbox. Wed, 11 May, 2022 at 5:09 PM. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. I spoke with Carlos A over the phone to purchase my tickets. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. Vivid Seats Review: Sent the wrong tickets - ComplaintsBoard.com If you have any questions about the refund process, feel free to reach out to our Customer Service. Unsubscribe at any time. Vivid Seats Culture At a Glance. Patient, reassuring, and kind -- why I will use this entity again! Any shipping fees associated with transferring the tickets are the responsibility of the buyer. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. Its not right that they say they have no control over the seller. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. I was terrified that I would not receive my tickets. Ticketmaster vs StubHub vs Vivid Seats, etc. All the same? B. Berlinda G. Today , California. Terrible customer service. Vivid Seats ranks 25thamong Ticketssites. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. 07-12-22 at 5:57 A.M. The support team was very friendly, knowledgeable about the event, and got me great seats. Vivid Seats' email and phones were not responding to many numerous requests. Chicago, IL 60606-0606. Our content is intended to be used for general information purposes only. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. I then twitted Customer Service and again advised these were upgrade. Was not able to get in with those tickets I paid for. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. Do not waste your time or money on this company. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen.
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