Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. Save your favorite RVs as you browse. Thank you. All Advertised Prices Expire daily at Midnight. Checked every fuse I could find. {priceLabel}: Ill keep taking all suggestions and look a while longer. If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. Login to the Owner's Resource Portal to view manuals for older model years. ** September 10th we took the ** out. We have been diligently working non-stop to get the flooring and heating breech issues resolved. I bought a brand new Thor Hurricane 35M. ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN! See dealer for details. BBB Business Profiles are subject to change at any time. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. You might find those release tools with the manual for the radio. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. Planning pet-friendly trips can be ruff when you don't know what to pack! Brandon Bailey - Bill of materials writer - Thor Motor Coach - LinkedIn Rates and amount financed are determined by credit history. 01/03/2023. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! We are tired and have had enough. Brand: Thor Motor Coach. . Stock Number {stockNumber} {priceLabel} {msrp}. Here are some of the most common reasons why your RV generator won't start: Low Oil Level Battery Issues Lack of Fuel in RV Old Fuel A part is broken and needs to be replaced The generator is old and worn out It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . Then I tried the GFI in my 29m bathroom. Prepare lunch on the two burner gas cooktop, or use the convenient convection microwave. ", VIN # ****************. We have done everything in our power to find someone to do the work, only for **** to refuse to pay labor charges. drivers window was installed bad. Begin with this one! And we are akready receivng customer no assistance. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more!Step inside and find a 68" jackknife sofa to the right of the entry door. Satellite. 2022 Thor Freedom Elite 24HE. It is winterized and sitting in my driveway for the winter. Thor Motor Coach | Better Business Bureau Profile This is NOT a new claim. Our {brand} prices are so low, {mfg} won't allow us to display our wholesale price without you requesting it. State: Texas. This is Thors final offer as it has been stated multiple times. ALL OF A SUDDEN everything that was approved is no longer valid, considered null and void by Tristen. The same way they want they money on time, Included my vin number thor vegas **** 2022. They need to honor their warranty now! Similar to driving an automobile featuring a cab/cut-away chassis, but with more space than a traditional Class B. I can only speak to the radio wiring in my coach. Contact Us. It was amazing! My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. We can't thank all the employees of General RV enough for making this experience so unforgettable. . We also felt that ************************* bid was very low considering ******* ***** wanted $7,500.00 to do the job correctly, which **** rejected. From the time we purchased the coach we have only driven a total of ***** miles. Customer Reviews are not used in the calculation of BBB Rating. **** did send the new flooring to CW. We had one of our **************** Representatives reach out, the below follow up was provided. The radio may well be powered by the house batteries. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. All standard features and specifications are subject to change. Apparently, they couldn't come to an agreement with ****. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We have contacted the customer to investigate the root cause of the concern. Exterior 32" TV. They are the same issues we continue to try to get resolved. Thanks for the suggestion. Again, the deal fell through . Among the largest motorhomes, featuring the amenities of home for full-time life on the road. Seamless Roof has bubbles. The park/travel switch on my coach does not switch the radio to the coach batteries. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. Standard and optional features listed on units may or may not reflect actual in-stock unit. The requested information: 2019 *********************** **** motor coach. Doesn't look like I am getting power to the radio since battery replaced. Most troubling of all this is how much the ******* family enjoyed the first trip, the layout and performance of the motor vehicle. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. 2022 Thor Motor Coach Challenger 37DS specs and literature guide - RVUSA If Tristen needs additional documentation, I will also be happy to send it. We strive to ensure all pricing and information contained in this website is accurate. General RV works hard to ensure the accuracy of all its listings however we are not responsible for any misprints, typos, or errors found in our website pages. Contact Sales. The solenoid is subject to failure and if it does, the switch will do nothing. The background power keeps the memory (station presets, etc) alive and the clock displayed (if you care about that). Our BIGGEST Class C is HERE!! As a matter of policy, BBB does not endorse any product, service or business. We purchased a 2016 ************ 40xte with ****** miles on it. +26. Note that complaint text that is displayed might not represent all complaints filed with BBB. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. 33 complaints closed in the last 12 months. I will say again this coach cost us 100's of thousands of dollars. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. THOR #2187. MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS. Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? Like most: All went so smoothly from our first email to our going through the American Canadian borders. We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. Thor Industries Owner's Forum - iRV2 Forums Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. RV Wife. **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. 2. We have gone to great lengths to get these issues resolved, driving the coach to multiple places both in ***** and **** trying to get the issues resolved. Need advise, had a shop replace house battery and repair inverter. Your luxury Mercedes Sprinter motorhomes. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The $1,000.00 bid they accepted. After getting back both radios not working. Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. We will have a representative reach out within ********************************************************************** repairs.Your generator will have to be serviced by Onan/Cummins. He was so laid-back and his knowledge was extensive on the motorhome. Look in house battery compartment. The SERVICE ENGINE SOON issue as fuel emissions problem was identified on Wednesday, October 12th, and today (November 17th), we are not any closer to resolving the issue and getting the vehicle back in service??? No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. If youre not a big fan of taking the road less traveled, consider the 4x2 sprinter! Fill out this quote form and we'll get back with you as soon as possible. All of this back and forth is not fair to us, the consumer. No. This has all been dragging on for far too long. Is An RV Renovation Project Right For You? It was more than we were planning, We were looking into a travel trailer (RV) that is and Christopher was wonderful, He took us around and show us some of the most beautiful RVs Ive ever seen. For more information, visit. We apologize for yourconcerns, but at this point the coverage period has expired 5 years ago.The material in your coach could be due to care by the original owner, or the chemicals used in the cleaning process that *** be stripping the furniture. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. He moved to a new position. Begin with this one! Like most: We went on our first trip this past weekend. Then ***** struck, with travel restrictions in place. On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. We are so very happy with the coach we purchased! If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000. This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . After all the warranty work, we had to winterize the coach for the 2019 season. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. After getting back both radios not working. Is this the type of service ****************** can expect to be "funneled" to **** for every question or vehicle service call as a hostile customer with no rights or privileges? We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. ******* ***** is also questioning why the **** dealership in ******* that identified the issue, had a solution, ************* and cost to repair that was given to **** at Thor, and that **** did not authorize this vehicle for repairs at the ******* **** dealer, fixing ********************** issue and he could now be planning and executing his second motor home trip. Want to make us an offer on the {product}? Also, it was pointed out to us that the flooring had already been repaired prior by someone. 2 slide outs. You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. Thor Motorcoach Logo linking to Home Page. Immaculate 2019 Thor Motor Coach Quantum KW29 with only 11,883 miles! ********************************* became Retail Warranty Supervisor in April of 2022. I have looked and checked all connections and fuses I can find. Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. I got a jump and the car battery is working fine now, but the house batteries are still dead. Can you tell me a little more on. The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. Thor Motorcoach Logo linking to Home Page. Model: Hurricane 29M. UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. Working at Thor Motor Coach | Glassdoor I am rejecting this response because:This is the same response I received earlier. We have endured a long and arduous journey. Not a fuse, not a wire. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? When searching for a service center make sure to use the filter option. To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. After changing the engine battery the radio and backup camera will not work. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. We'll make sure we are working closely with the shop to get necessary parts and approvals/direction to address the fuel line concern. RV.Net Open Roads Forum: Thor Freedom elite axxera can radio not working. ************************* said that they would pay ******* ***** 26hrs for their labor. Mine was easy.after I had checked all fuses, fuse blocks, use/store switch..you name it. I have a full side slide on my 2016 Thor Ace 30.2. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly. Report post. What's The Best Cordless Vacuum For RVers? $97,999. $5,000. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. 2003 Jazz Toy hauler 5k obo Needs work. We have spent more than three years dealing with these issues. Save. We have a water leak and it has caused extensive damage. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM, Tilt Leather Steering Wheel with Audio Buttons to Control Dash Radio, Upgrade Windshield Privacy Close off Panels, Three-point Seat Belts for Driver and Passenger, Captain's Chairs Heated Electric Adjustable Driver/Passenger Seats, Swivel Captain's Chairs with Two (2) Filler Cushions, Removable Table between Two Swivel Cockpit Seats, Aluminum Wheel with Valve Stem Extensions, Rubber Tread Entry Steps with Step Well Light, High-Gloss Euro-Style Cabinetry with Complementary Cabinet Door Hardware, Hidden Hinges and Slide-out Fascia, Pressed Laminate Countertops, Dinettes, Sofa Tables, Bath and Bedroom, Wall Cubby with Net and USB Charging Port, Accent Lights above Overhead Cabinets, Kitchen, Dinette, Sofa and Bed, Cab-Over Sleeping Area with Telescoping Bunk Ladder, Leatherette Sofa with Queen Size Murphy Bed Conversion (24FB), Leatherette Theater Seating with Footrests (24RW), Leatherette Dream Dinette Booth with Footrests (N/A 24RW), Leatherette Booth with (2) storage drawers (24RW), Wireless Phone Charger with USB Plug on Dinette Table Top (N/A 24RW), Wireless Phone Charger with USB Plug Bedroom (24RW), Single Child Safety Tether in Dinette (Optional 24FB, 24TT; N/A 24RW), Full Extension Metal Ball-Bearing Drawer Guides, Pressed Laminate Kitchen Countertops with Under Mounted Sink with Sink Cover(s), Pop-Up Countertop Outlet and Charging Center for Electronics (N/A 24RW), Decorative Lighted Kitchen Side Splash Next to Cooktop, Two Burner Gas Cooktop, Glass Cover with Electric Start, Glass Protective Cover and Task Lighting above Cooktop, Stainless Steel Accented Convection Microwave Oven, Large Stainless Steel Single Bowl Sink and Faucet with Pull-Down Sprayer, 12-volt Ceiling Vent in Kitchen with Wall Switch, Full Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24RW), Queen Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24TT), High-Gloss Curved Euro-Style Bath Door (24TT), Shower with Curved Anti-Microbial Shower Curtain, Bluetooth Coach Radio System with DVD Multimedia Receiver, Rapid Camp+ Multiplex Wiring Control System, Onan RV QD 3200 Diesel Generator (Optional), Winegard ConnecT 2.0 WiFi / 4G / TV Antenna, Automatic Transfer Switch with Power Protection, Automatic Shoreline-to-Generator Transfer Switch, Single, High Output Low-Profile Air Conditioner, 100-watt Solar Charging System with Power Controller, 1,000-watt Inverter for Entertainment Systems and Select Outlets, 360 Siphon Vent Cap, Tank Odor Prevention. We have a leak in the back window of 2018 Thor Axis 24.1. My husband was ill and could not drive the coach to *******. Built-In Skylight. I am rejecting this response because: We have been going back and forth with this for three years. Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. This dealer in **** miles away so thats not happening. She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! As of today, the coach has only ***** miles on the coach. One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. Arriving at our destination we set up to dry camp. Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? Paint. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates.
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