When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. See Partial refund guidelines. Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. And we had to let him. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. Answer (1 of 15): You get a refund. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. Create a list of items the rule applies to. Those are NOT SNADs & are not a valid reason to return or request a SNAD, if the seller has a No Returns policy. You have 3 business days to respond to the request and resolve the buyer's issue. Ebay has never been the best for buyer protection, my advice is make sure you note serials before sending off etc and be prepared to take returns even for BS reasons. @missjen316 wrote: Fit issues are not covered by the MBGs. Unresolved buyer returns can cause sellers . If the item is returned used or damaged, you may qualify to give the buyer a partial refund. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. In the last two cases the buyer keeps the item and gets refunded. I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. Welcome to the Returns board! Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. Shopping Cart Integrations ii. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). You don't accept returns in your policy, and the buyer changed their mind about a purchase. var m3_u = (location.protocol=='https:'? If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches . Something went wrong. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. This is the first time I have ever experienced an issue such as this. Ebay has a 30 day money back guarantee that is available on most all items sold here. But I've never heard that automatically happens just because a seller doesn't offer returns. A few days later I receive a not as described PayPal claim. Per the seller's return policy in the listing Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. Buyer's expect returns. If you have not had to deal with this in the past count your blessings as you got away with something that almost nobody else has except the Chinese (who they have so many partnerships with they will NEVER do anything to hurt them) and the select few very large . This can be useful when the buyer isn't completely satisfied with their purchase. In some cases, your response options may differ. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. '&charset='+document.charset : (document.characterSet ? Im on the phone with eBay seeing what if any options I have. Should I wait for the seller to contact me? Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. I originally shipped the item via FedEx because it's cheaper for heavier items. How to handle a return request as a seller | eBay eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. I.E. I report him immediately and call CSR. Also this makes the process require the buyer send the item back instead of filing a claim. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); But once . If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. You are not alone. No returns protects you in the case of a buyer changing their mind, or if, for example, a clothing item doesn't not fit. What's the point of no returns? : r/Ebay - reddit If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. Both buyers and sellers must meet all applicable return requirements. But I certainly won't be surprised if I have to allow a return anyway. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. You can ask us to step in and help if you can't agree on a resolution to the issue after 3 business days. Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. document.write ("'><\/scr"+"ipt>"); This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. Returns should be sent with tracked shipping that can be independently validated. Once you've accepted a return, the buyer should send the item back to you as soon as possible. eBay closes the case. See our seller protection policy to find out how to qualify to give a partial refund. You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. You are not eligible for any fee credits when you deduct from the buyer's refund because they returned the item used or damaged. eBay Will Not Back Your Return Policy - YouTube That decision is for him to be allowed to return it. The seller is required to respond and provide a solution to the buyer's issue. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. It may only be used to recoup losses when an item is returned used or damaged. Carefully check the returned item before issuing a refund. When a seller opts to 'not accept returns' it can be a benefit to buyers. I have an email that I have never seen in my 20 years at eBay. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. How to go about returning an item when a seller doesn't accept returns? When listing an item, it's important to include your returns address - opens in new window or tab. To offer a replacement or alternate item: How to give a partial refund when the item is returned in a different condition. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); The seller responds to the buyer's request. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. Select. Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. Returns not accepted is outdated online. It is possible that they hit the wrong button and did not mean to refund you immediately - but if they do contact you and tell you something like that then just ask them to send you a return shipping label. Read our article on, Need help with return shipping? The only difference between a seller whose policy is No Returns and a seller who accepts returns is who pays for the return shipping. You can also open your Returns dashboard and select View return details from beside the item. Go to your preferred carrier's website and purchase a label. See Exclusions and special coverage. I put "no returns" on all my listings simply for those who are unaware of eBay's leanings on the topic. How eBay Sellers Can Prevent Returns - liveabout.com I have a chrome plugin that replaces buyer with seller and seller with buyer. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. Your reply explains just the opposite. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). Otherwise you can consider this closed - nothing more for you to do. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. Who pays for return postage you or the buyer depends on the reason they're returning the item and your return policy. You have 3 business days to respond to the request and resolve the buyer's issue. Extortion is now excusable as long as buyer mails you back anything including a brick. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); The above applies whether or not a seller accepts returns. Save the label to your desktop or mobile device. View basket for details. Thank you very much for your help! 2 business days after receiving the returned item. Whats the point of offering sellers the option of not taking returns. I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. Solved: How to go about returning an item when a seller do - The For example, you may have opted to automatically accept return requests. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer, even if you qualify to give partial refunds under our seller protections. Return an item for a refund | eBay You can choose whether to accept returns if a buyer changes their mind about a purchase. Many sellers have a no returns policy, which is perfectly VALID on Ebay, b/c their category gets a lot of returns for fit, changed mind, didn't like the color, etc. For more information about buying and selling internationally, please see our policies on International selling and International trading.
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