Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. 8:37 AM. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. I just tried it with an old, Not sure if it was still broadcasting the SSID. Thanks. BT added that an update for all users would be available by the end of May. If you have changed it and now forgotten it, you can use the. Choose Broadband. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. BT Home Hub Help - Wireless Wi-fi Help - FileSaveAs Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. The BBC is not responsible for the content of external sites. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 all fixed. This topic has been closed for further comments. At least Ive got Sonos working now even though it is at the expense of 5ghz. Please try again in a few minutes. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 30-09-2020 It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). This means your Hub hasn't yet registered your device as completed. This will open the Wireless Settings page. I don't think the workaround for modem mode works. Check that you're connected to your Hub's network. How to set up BT Smart Hub 2 | Step by step guide | BT Help Sorry, we're still checking this file's contents to make sure it's safe to download. Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. Enter the username and password for your BT Smart Hub 2 router. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. Can anyone confirm it works? 30-09-2020 It can only be a temporary solution as the BT Smart Hub 2 is an upgrade. The setting is on a page hidden on the home version. Steps taken from a post on the BT Community. Its only when you connect direct to the Hub. Assuming it will work on the business hub though as it's a visible option. Need support for other hubs and routers? Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Do I need a WiFi 6E router to use WiFi 6E products. Smart Setup is BT's online set-up wizard. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. If you turn it off, we might think there is something wrong with the line. Time will tell if this is a permanent fix but its worked this evening. Wait a few moments for it to connect. However, I agree with some of the comments. (Not Business variant). Navigating ones way through these conflicting accounts is not easy. Plug the microfilter into the socket. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. Connect using the QR code The most consistent workaround we have discovered is to disable the 5GHz band on the BT Smart Hub 2. A spokesman for BT told the BBC only a "very small" number of users have been affected. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? This would be a double NAT (two router) condition which isn't recommended. - edited 9:11 AM. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. I have now switched the 5GHz option off,which immediately sorted the problem. Click a dropdown for your model of Hub. Cleverly, the security password is the same for both networks and can only be changed for both. I did this on a Deco mesh. I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. At the bottom is a setting for Bridging. This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. Check the box next to Auto Firewall Open. How can I turn it on and off? Guide to the BT Business Smart Hub 2 | BT Business Any customer who experiences this issue can get in touch with us and we will update their device remotely.". I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons: Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. At conservative gathering, Trump is still the favourite. BT Smart Hub bridge/modem mode | hummy.tv You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. Vodafone Broadband: Great prices but at what cost? Microfilters: Why do you need them? I saw the post about the public/private. It should appear as soon as you connect to the Hub and open a browser. To make this change click on Advanced Settings, Wireless. This complaint isnt resolved for me. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. It can. How long will it take to get BT Broadband once I've ordered? Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Sorry, our virus scanner detected that this file isn't safe to download. So first step is to go to a PC or a mobile device that has a web browser that's usable. Guide to BT Business Hybrid Connect. Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 Baldrick1. Connect the cable to the hub's power port, plug it into the wall and switch it on. If previous posts are correct it probably works on the Business version and not on the Residenial ones. Check out our other help articles. This will take to a status screen. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. >. The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. This means that you've got no control over which network your device joins. 01-10-2020 Clearly BT need to sort the router firmware but if you can live with downgraded security, the iPhone fix seems to work. Web admin interface of the BT Smart Hub 2 router. I have got fed up trying to clear the problem using the instructions given by the app as has my wife! BT Smart Scan technology 9:11 AM Then use the Orbi router in router mode. 03-10-2020 The setting is on a page hidden on the home version. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Scan the QR code to enter your hubs details automatically. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. Almost instance response. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. At the bottom is a setting for. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. 01-10-2020 User guides and manuals for BT Hubs | BT Help ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! Use our hub light guide. I shouldnt have to have 5Ghz permanently switched off. I have a new hub. Users have found that a temporary fix appears to be forcing the Smart Hub 2 to operate on only one frequency. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. Broadband speeds You should see a box similar to the one shown below. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. This will open the Hub Manager. 11:46 AM - edited Change the /internet part of the address to /routing. - edited You can turn Smart Setup on or off in the Hub Manager. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. How are people to fault trace if they dont know all of the possible scenarios? What? https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. BT have advised me this a fix should be out this week. Using BT Business Hub or router. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Read about our approach to external linking. We'll send you an e-mail with instructions to reset your password. Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? ***The radically changed Web Admin Interface of the BT Smart Hub 2. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? What is the difference between WiFi 6E and WiFi 6? Look for the tab on the back of your hub. Numerous complaints have appeared on the company's community forums over the last few months. BT Smart Hub 2 - Connection Issues (April 2021) - Sonos The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. Yes its not ideal. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . What is the difference between WiFi 6E and WiFi 6? Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Download the My BT app to check your bill, test your speeds and activate your internet security products. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. Ive had the cant find Sonosproblem for a couple of weeks. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. "We're sorry for any inconvenience caused," added the spokesman. Fastest BT Smart Hub 2 Router Open Port Instructions - edited It looks like the 'Bridging' button simply does not work. First, you need to connect to the router's web management page, so that you can change the settings that you want. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. What is Smart Setup on the BT Hub? How can I turn it on and off? Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. Enter http://192.168.1.254 into the address bar to go to the management page. Insert the other end of the broadband cable into the Broadband socket on your hub. ensure Sonos all working correctly via boost with 5ghz still turned off. Links to user manuals and other documents for BT Hubs for broadband. This wasnt an option for me however as my router isnt near any of the speakers. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? It also has 4 Gigabit LAN ports. Using BT Smart Hub (HH6) with Asus RT-AC68U or any other third party With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). This brings up a hidden page. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround.
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